Frequently Asked Questions

LockItTight (LiT for short) provides computer tracking and monitoring services for assets tracking, theft recovery assistance and parental control purpose.

After you sign up, and install the client software on your computer, the client software will consistently report locations, screen captures, webcam shots, key logs, clipboard messages, and browser history from your computers and phones your account on LockItTight.com server. You can access the reports using a browser.

For Android phones, you get location tracking, photos taken, call and text logging.
There is a basic service available for everyone, free of charge. We have also introduced paid services with more devices per user, higher report frequency, full size screen shots, and move saved reports. Please review the details and pricing plans
You can send emails to support@LockItTight.com Please provide your account email address or login for speedier help.
You may download the client installer and follow the very easy guide to install it.
The client software will be automatically un-installed shortly after you delete a device from your account on the server. You can delete a device by clicking the unregister link on the settings page of that device.
The client software automatically updates itself to the latest version we post on our server. In case there are problems with the automatic updating, you may also download the latest client software and install it manually.
When wifi is not available on the computer, turned off, or the surrounding wi-fi signals are insufficient, the positioning method falls back to IP geo-mapping, which is much less accurate.

We use Skyhook’s WPS (WiFi Positioning System) for locating the computers. The coverage of Skyhook WPS is usually very accurate in most part of North America, Europe, Australia and parts of Asia. Skyhook is constantly improving their geo-mapping database for other areas in the world. However, it’s a huge task and it takes time.

If your area does not have good Shyhook coverage, even if you have wi-fi signals, you may not get accurate location, since the location of the wi-fi routers may not be available for the calculation. You can check the wi-fi coverage in your area here.

A quicker way to improve the accuracy now is to submit the location of your wi-fi access points to Skyhook. This would benefit all who uses Skyhook for location based applications including LockItTight. The more people submit locations, the more accurate the locations will be for that area.
You can help us spread the word out. We have three reward programs:
  • 35% commission through a 3rd party affiliation program with ShareASales
  • Enterprise installation referral, 35% percent of commission on sales. Send the enterprise installation information page to potential customers and contact us at contact@timeontech.com

You can register devices using the account token instead. The account token can only be used to register devices. It cannot be used to view reports. To use it, just run the installer, enter the token in the "Email address" box and leave the "Password" box blank. You can find your account token in "My Account"
Yes, the installer can run in a command window or script silently without any prompt.

LockItTight_Windows_3.5.0.3493.exe /S /TOKEN="your account token"

You can find your account token in "My Account"